FAQ for Jeenie Linguists

How do I become a Jeenie Linguist?

  1. Register and create your profile here.
  2. Become qualified in our system.

Jeenie reserves the right to accept or reject applicants based on information provided.

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How does the Jeenie platform work?

NOTE: Call times are unpredictable, so the more you are available ONLINE, the more likely you are to get a call and earn money!

The faster you accept a call, the more calls you will get!

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How do I answer an incoming call request?

  1. Tap the notification or open the Jeenie app. You will see the app’s incoming call screen with basic information about the customer (language they need help with, optional scenario).
  2. Tap the green call button to accept the call.

NOTE: If you cannot accept the call for some reason, tap the red button to decline it.

  1. Make sure your camera is turned on.

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What types of customers does Jeenie have?

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How do I earn fees for services on the Jeenie platform?

Whether you receive customer calls or not, all the time you spend on the system will increase your ranking in our queue for future calls!

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How can I earn more?

As Jeenie grows our customer traffic, we are creating more ways for you to earn fees through the platform. For example, check out our Jeenie® Customer Referral Program, where you can earn up to US$25 cash for every customer you refer!

In 2 easy steps, you can refer friends and family while earning extra income for yourself:

  1. Log in to your account using the same email you used when registering as a linguist.
  2. Click the Refer Friends button and enter your friends’ email(s). Jeenie will invite them on your behalf.

You can also message friends directly by sharing your personalized URL. Feel free to use this introduction: “I’m using the latest mobile app in travel tech and I thought of you! The Jeenie® mobile app connects you to LIVE translators via video-chat to help you communicate wherever you go.”

 

For every customer that you refer, you can earn up to US$25:

Am I a Jeenie employee?

No. You are an independent contractor working on a part-time basis at a location and during times that you set yourself. This means that you are self-employed and are responsible for any income and employment taxes, government withholdings and contributions. Jeenie does not withhold any taxes from your earnings. Depending on your country of residence and earnings during the year, you may receive a year-end tax statement from Jeenie. For more information, consult your tax advisor.

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Will Jeenie send me documents for my tax filings?

Depending on your country of residence and earnings during the year, you may receive a year-end tax statement from Jeenie. For more information, consult your tax advisor.

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Will Jeenie pay for my mobile phone or usage?

No. To work as a Jeenie Linguist, you must have a smartphone with an appropriate talk/data plan and connectivity. All costs for your purchasing and maintaining your phone and plan are your own responsibility.

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How do I get rated by customers?

After each call, customers are prompted to rate the overall call performance on a scale of 1 (worst) to 5 (best) stars. Customers are also prompted to comment on what they liked – such as your professionalism, friendliness, knowledge – and what they did not. Customer ratings become part of Jeenie’s matching algorithm; the better your ratings, the more likely you are to be selected for future engagements. At any time, even after your trial period, if your customer ratings do not remain at a satisfactory level, Jeenie reserves the right to suspend your Linguist activities. Jeenie may reach out to you about improving the areas in which you have received lower ratings.

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Can I rate the customer, too?

Yes, Linguists to evaluate customers as well. In the Ratings screen after each call, Linguists provide feedback on the call, including a short description. This feedback is mandatory for all calls.

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How can I increase the number of requests I am selected for?

The Jeenie system uses a sophisticated and proprietary algorithm to match your profile with customer requests. Matching criteria include the time you logged in, your customer ratings, period of availability, language proficiency, location, areas of expertise, and more. To increase the number of requests you are selected for, try setting your Jeenie availability to ONLINE more often and for longer periods of time. And always make sure you are delighting your customers every time with high-quality language assistance!

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What experience or expertise do I need to be a Jeenie Linguist?

Jeenie Linguists are multilingual individuals who have acquired language skills in various ways: by birth and upbringing, by family or heritage, by education and training, and more. Your language skills in both your Native and Secondary languages should be such that you are comfortable in most situations and topics. To be a Jeenie Linguist you do not need to have formal training as a translator or interpreter, but many of our Linguists do. When you register in the Jeenie system, make sure you identify only those languages as your Secondary Language in which you truly feel comfortable speaking, solving problems and interpreting.

If the conversation during a Jeenie call becomes too difficult for your level of proficiency or you have other language difficulties, politely end the call and ask the customer to submit a request for a new Linguist. At the end of the call, use the in-app problem-reporting feature to report the problem. Your status will not be penalized for being honest about your capabilities and limitations.

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What is Jeenie’s Privacy Policy?

Read our Privacy Policy here. You agreed to our Privacy Policy and Terms of Use when you submitted your registration as a Jeenie Linguist.

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What are Jeenie’s Terms of Use?

Read our Terms of Use here. You agreed to our Privacy Policy and Terms of Use when you submitted your registration as a Jeenie Linguist.

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What are the minimum requirements to be a Jeenie Linguist?

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The above information is subject to being revised at any time without notice. If you cannot find an answer to your question here, contact us at linguists@Jeenie.com.

linguists@Jeenie.com        Updated January 2020 -